The subscription page won’t go away
Abigail Taylor
Starting about a month ago, every time I opened the app, the subscription page would pop up for a split second then go away. Since today (10/20), whenever I open the app (even after uninstalling and reinstalling the app and tapping on restore purchase since I have a subscription) it doesn’t go away, it’s just stuck on the screen whenever I open the app and I don’t have any way of making it go away.
S
Sasha
Merged in a post:
The subscription page won’t go away
Abigail Taylor
Starting about a month ago, every time I opened the app, the subscription page would pop up for a split second then go away. Since today (10/20), whenever I open the app (even after uninstalling and reinstalling the app and tapping on restore purchase since I have a subscription) it doesn’t go away, it’s just stuck on the screen whenever I open the app and I don’t have any way of making it go away.
S
Sasha
Merged in a post:
The subscription page won’t go away
Abigail Taylor
Starting about a month ago, every time I opened the app, the subscription page would pop up for a split second then go away. Since today (10/20), whenever I open the app (even after uninstalling and reinstalling the app and tapping on restore purchase since I have a subscription) it doesn’t go away, it’s just stuck on the screen whenever I open the app and I don’t have any way of making it go away.
S
Sasha
Hey Abigail,
Thanks for letting us know! That definitely shouldn’t be happening. Can you make sure you’re signing in to your account the same way you originally signed up for the app (for example, with Apple, Google, or email)?
Please email us at support@budgetbestie.com with your User ID or the Apple email linked when subscribing to the app. To find the email linked to your App Store account, go to Settings > Apple ID (your name) > Sign in with Apple > Budget Bestie, and you’ll see the email linked to your account. Once you email us that info, we can look into this for you.
We haven’t had any other reports of this issue, so we’d love to take a closer look and get this sorted out for you.
Thanks,
Sasha